ABOUT OUR WARRANTY
At USWE we always stand behind our products and that’s why all our products are warranted to be free from defects in material and workmanship for a period of two (2) years from the date of purchase. This warranty doesn’t include the USWE disposable hydration bladders or Hydrapak mouthpieces.
If you experience any problems with your USWE product, the information below will help you with getting it repaired or replaced as quickly as possible.
This warranty is limited to the original purchaser of the product and is not transferable. USWE will repair or replace at its discretion any manufacturing defect in these products free of charge. This warranty does not cover damage caused by normal wear and tear, abuse, misuse, accident or exceeding the reasonable expectations.
The recipient of the replacement must pay possible import taxes, customs duties and/or other fees which are applied by the recipient's country once a shipment reaches it's destination.
WHAT DOES YOUR WARRANTY COVER?
We always stand behind our products and that’s why all our products are warranted to be free from defects in material and workmanship for a period of two (2) years from the date of purchase. If you ever have any issues with the pack don't hesitate to fill out our warranty claim here.
If you have issues with a hydration system included in one of our backpacks you can make a claim with HydraPak because of their "beyond lifetime guarantee" policy by filling out their warranty claim here.
WHAT IS THE REQUIREMENTS FOR A WARRANTY CLAIM?
When filling out a warranty claim please make sure that you include images or videos displaying your issue/issues to the best of your ability. Giving us good material will help us making the right decisions and processing your claim faster.
PROOF OF PURCHASE
When we review claims we always require you to add a proof of purchase of some sort. That way we can verify that the product was purchased by you. The proof of purchase could be presented in a few different ways. You could either:
- Give us your uswe.com order number
- Send us an image of your receipt from a store, website or other retailer of some sort.
- Show us your credit card statement (Only if the product was purchased from us directly)
Please enter uswe.com order number into the designated field in the claim form or attach other Proof of purchase as screenshots/images in the claim form.