Return/Exchange Questions

WHAT IS YOUR RETURN POLICY?

We want you to be totally psyched about the product(s) you purchase from USWE’s webstore at uswe.com. If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund.

The product(s) has to be in unaltered condition, with the original hangtags attached. The product(s) must not have been used. The product must be returned in the same way as when you received it.

The customer pays for the return shipping. When the return is refunded the original shipping fee will also be refunded.

HOW THE PROCESS WORKS

When we receive your returned order we make sure that the product(s) is in good condition and make sure that the correct item(s) was returned. When the return has been approved we start the refund process. The refund could take a few business days to be completed depending on the payment method. A return is usually completed and refunded within 9 business days of us receiving the return.

HOW TO MAKE A RETURN

To make a return please follow these steps:

1. Fill out our online "Return Form". The Form can be found here

2. Make sure the product is securely wrapped when packing the return. You are responsible for the package until it's received by us.

3. Print the "Return Note" which can be downloaded below, write your order number on the designated line and put the paper inside the package you're shipping back.

4. Ship the package! You can use a courier of your choice but keep in mind that we are not responsible if the return is lost while being shipped to us so make sure that you keep the receipt or tracking number from the courier.

5. Wait for the refund. If you have not seen a refund 15 days after it's received by us please contact our customer service.

Please note that if you paid for shipping this will also be refunded, however we do not cover any outstanding shipping fee you paid to get the package back to us.

HOW DO I EXCHANGE A PRODUCT?

To exchange one or more items from your order please follow the following steps:

1. Place a new order for the items you want to get.
2. Return the original items ordered using the return instructions that came with the order. If you did not get the instructions please contact us so that we can assist you.
3. Wait for your refund. Once we recieve the items it usually takes between  2-9 business days for the refund to be made.