Return/Exchange Questions

WHAT IS YOUR RETURN POLICY?

We want you to be totally psyched about the product(s) you purchase from USWE’s webstore at uswe.com. If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund.

The product(s) has to be in unaltered condition, with the original hangtags attached. The product(s) must not have been used. The product must be returned in the same way as when you received it.

When a return is initiated and accepted through our self-service portal, a return label will also be supplied (Free for USA & Sweden, other countries will be deducted $15/£15/Є15/150kr of the refund for the shipping label), which you can use to send the return back to us. Please note that returned items must be unused, if the bladder has been used or the plastic seals have been removed, the retail price of this bladder will be deducted from the refund. If the backpack has been used for exercise, a larger part of the refund might be deducted as well due to the fact that the product is no longer resellable.

HOW THE PROCESS WORKS

When we receive your returned order we make sure that the product(s) is in good condition and make sure that the correct item(s) was returned. When the return has been approved we start the refund process. The refund could take a few business days to be completed depending on the payment method. A return is usually completed and refunded within 9 business days of us receiving the return.

HOW TO MAKE A RETURN

To make a return please follow these steps:

1. Follow the steps of our return portal found here
2. Make sure the returned item(s) are securely wrapped. The package is your responsibility until it is received by us.
3. Stick the supplied shipping label onto the package you are returning.
4. Ship it.

HOW DO I EXCHANGE A PRODUCT?

To exchange one or more items from your order please follow the following steps:

1. Place a new order for the items you want to get.
2. Return the original items ordered using the return instructions that came with the order. If you did not get the instructions please contact us so that we can assist you.
3. Wait for your refund. Once we receive the items it usually takes between  2-9 business days for the refund to be made.